At Red Sheep Leather, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer returns and exchanges within 7–10 days of delivery, subject to the conditions below.
Eligibility for Returns & Exchanges
To qualify for a return or exchange:
The product must be unused and in its original condition.
The item must include original packaging, tags, and accessories.
The return or exchange request must be submitted within 7–10 days after delivery.
Products showing signs of use, damage, or alteration will not be eligible.
Non-Returnable Items
The following items may not be eligible for return or exchange:
Products damaged due to misuse
Customized or personalized items
Clearance or final sale products (if applicable)
Return Process
To request a return or exchange:
Contact our support team through WhatsApp or email.
Share your order details and reason for return.
Our team will review your request and provide further instructions.
Approved returns should be packed securely to avoid damage during transit.
Refund Process
Once the returned item is received and inspected:
Approved refunds will be processed to the original payment method or as agreed with the customer.
Refund processing times may vary depending on payment providers and banks.
Shipping charges (if any) are generally non-refundable unless the return is due to a damaged or incorrect product.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
Contact us within 48 hours of delivery.
Share clear photos of the product and packaging.
We will review the issue and arrange a replacement or refund where applicable.
Exchange Policy
Exchanges are subject to product availability.
If the requested replacement item is unavailable, alternative options or refunds may be offered.
Contact Support
For any return or exchange assistance, contact us:
