Have questions about our products, orders, shipping, or payments? We’ve answered the most common queries below to help make your shopping experience smooth and simple.
Orders & Payments
What payment methods do you accept?
We currently offer Pay After WhatsApp Confirmation. After placing your order, our team will contact you on WhatsApp and share a secure payment QR code to complete your purchase.
Can I cancel my order?
Yes. Orders can be cancelled before they are shipped. Contact us as soon as possible through WhatsApp or email for assistance.
How do I track my order?
Once your order is confirmed and shipped, tracking details will be shared with you via WhatsApp or email.
Do you offer Cash on Delivery (COD)?
Currently, we process orders through WhatsApp payment confirmation to ensure secure and smooth transactions.
Shipping & Delivery
How long does delivery take?
Orders are usually delivered within 3–7 business days depending on your location.
Do you ship across India?
Yes, we offer shipping across India.
Will I receive a confirmation after placing an order?
Yes. Our team will contact you on WhatsApp after your order is placed for confirmation and payment assistance.
What if my order is delayed?
Delivery timelines may vary during holidays or due to courier delays. If your order takes longer than expected, contact our support team for updates.
Products & Quality
What materials are used in your products?
Our collection features carefully selected premium leather products designed for durability, style, and everyday use.
Are the product images real?
Yes. We aim to display product images as accurately as possible. Slight color differences may occur due to screen settings and lighting.
How should I care for leather products?
Keep leather products away from excessive moisture and direct sunlight. Clean gently with a soft cloth and store in a cool, dry place.
Do leather products change over time?
Yes. Premium leather naturally develops character and texture over time, giving each product a unique appearance.
Returns & Support
Can I return or exchange a product?
Yes. Returns or exchanges are accepted according to our Refund & Return Policy. Products must be unused and in original condition.
What if I receive a damaged product?
If your product arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging.
How can I contact customer support?
You can contact us through:
WhatsApp Support
Email Support
Contact Us page
What are your support timings?
Monday – Saturday 10:00 AM – 7:00 PM
Still Have Questions?
If you need additional assistance, feel free to contact our support team. We’re always happy to help.
